Our Approach

We believe buying glasses online should feel straightforward and risk-free.

If something isn’t right, we’ll always aim to resolve it quickly, fairly, and without unnecessary complication.

30-Day Returns (Non-Prescription Items)

You can return non-prescription items (including frames and non-Rx sunglasses) within 30 days of receipt for a full refund.

Items must be:

• Unworn and in original condition

• Returned with original packaging

Prescription Glasses

Each pair of prescription glasses is made specifically for you. Because of this, they are non-refundable unless faulty or incorrectly supplied.

However, your satisfaction is important to us.

If Something Isn’t Right

If there is an issue with your glasses due to:

• A manufacturing fault

• A glazing or dispensing error

We will:

• Repair or remake your glasses, or

• Provide a refund where appropriate

Incorrect Prescription Details

If incorrect prescription information has been provided when ordering:

• We may offer a remake at our discretion

• A fee may be charged

To avoid this, please ensure:

• Your prescription is accurate

• Your prescription is less than 2 years old

• All values are entered correctly

Fit & Comfort Adjustments

If your glasses don’t feel quite right:

• Minor adjustments may be required

• We recommend visiting a local optician for fitting

If you continue to have issues, please contact us and we will assist where possible.

Damaged or Faulty Items

If your order arrives damaged or develops a fault:

• Please contact us as soon as possible

• We may request photos to assess the issue

We will arrange a repair, replacement, or refund where appropriate.

How to Return an Item

To start a return, please contact:

returns@thespectaclebureau.co.uk

Include:

• Your order number

• A brief description of the issue

We will provide return instructions.

Refunds

• Refunds will be issued to your original payment method

• Please allow 5 to 10 working days once the return is processed

Exclusions

The following are not covered:

• Accidental damage

• General wear and tear

• Issues caused by incorrect prescription input

Our Promise

We take pride in doing things properly.

Every pair of glasses is crafted and checked by our team. If something isn’t right, we’ll work with you to resolve it, simply, fairly, and with the attention to detail you should expect.