The Spectacle Bureau Ltd

---

1. Introduction

These Terms & Conditions govern your use of this website and your purchase of products from The Spectacle Bureau Ltd (“we”, “us”, “our”).

By placing an order, you agree to be bound by these Terms.

---

2. Company Details

The Spectacle Bureau Ltd

50 Speirs Wharf

Glasgow

G4 9TH

Email: info@thespectaclebureau.co.uk

---

3. Eligibility

You must be at least 18 years old to place a prescription order on this website.

---

4. Products

We supply:

• Prescription glasses

• Non-prescription eyewear

All products are subject to availability.

---

5. Ordering & Contract

When you place an order:

• You will receive an order confirmation email

• A contract is formed when your order is accepted and processed

We reserve the right to refuse or cancel orders where necessary.

---

6. Prescription Requirements

When ordering prescription eyewear:

• You may upload a valid prescription or enter details manually

• You confirm that:

  • The prescription is accurate and complete

  • The prescription is not more than 2 years old

  • The prescription has been issued by a qualified professional

We are not responsible for errors arising from incorrect information provided by you.

We reserve the right to request verification of your prescription where required.

---

7. Manufacture & Quality Control

All prescription eyewear is:

• Manufactured in our own glazing laboratory

• Subject to internal quality control checks

We take reasonable care to ensure accuracy and quality in every order.

---

8. Pricing & VAT

Prices are displayed in GBP (£).

• Prescription glasses are generally VAT exempt

• Non-prescription items (e.g. sunglasses) are subject to VAT at the applicable rate

Prices include VAT where applicable.

We reserve the right to amend pricing at any time prior to order confirmation.

---

9. Payment

Payment must be made in full at the time of ordering.

We accept major debit and credit cards and other payment methods as displayed at checkout.

---

10. Delivery

UK Delivery

• Estimated delivery: 5 to 10 working days for prescription eyewear

International Delivery

• Delivery times vary depending on destination

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by third-party couriers or customs processes.

---

11. Returns & Refunds

11.1 Non-Prescription Products

You may return non-prescription items within 30 days of receipt for a full refund, provided they are:

• Unused

• In original condition

---

11.2 Prescription Glasses

Due to the bespoke nature of prescription eyewear:

• Prescription lenses are non-refundable unless faulty or incorrectly supplied

However:

• If an issue arises due to manufacturing or dispensing error, we will:

  • Repair or remake the product, or

  • Provide a refund where appropriate

---

11.3 Customer Input Errors

Where incorrect prescription details have been provided:

• We may offer a remake at our discretion

• A fee may be charged

---

11.4 How to Return

To initiate a return, please contact:

returns@thespectaclebureau.co.uk

---

12. Warranty

We provide a 12-month warranty covering manufacturing defects.

This does not cover:

• Accidental damage

• Misuse

• Normal wear and tear

---

13. Right to Cancel (Consumer Contracts Regulations)

Under UK law, you have the right to cancel your order within 14 days of receiving your goods.

However, this right does not apply to:

• Custom-made or personalised products (including prescription glasses),

  unless faulty.

---

14. Limitation of Liability

We are not liable for:

• Loss arising from incorrect prescription details provided by the customer

• Indirect or consequential losses

Nothing in these Terms limits liability where it would be unlawful to do so.

---

15. Website Use

You agree not to:

• Misuse the website

• Attempt unauthorised access

• Introduce malicious software

---

16. Contact Lenses (Future Provision)

Where contact lenses are offered:

• A valid, in-date contact lens specification will be required

• You confirm that lenses have been prescribed following a fitting by a qualified professional

We reserve the right to request verification.

---

17. Data Protection

Your personal data is processed in accordance with our Privacy Policy.

---

18. Changes to These Terms

We may update these Terms from time to time.

The latest version will always be available on our website.

---

19. Governing Law

These Terms are governed by the laws of Scotland.

Any disputes will be subject to the jurisdiction of the Scottish courts.