SHIPPING & DELIVERY

The Spectacle Bureau Ltd

Our Approach

Every pair of glasses is carefully prepared, checked, and packaged by our team before it leaves us.

We focus on getting things right, not just getting them out quickly.

UK Delivery

Prescription Glasses

• Estimated delivery time: 5 to 10 working days

• This includes manufacturing, glazing, and quality control

Non-Prescription Items

• Estimated delivery time: 2 to 5 working days

Delivery Costs

Delivery options and costs will be shown at checkout.

We may offer free UK delivery on selected orders or promotions.

International Delivery

We currently ship internationally, with delivery times depending on destination.

• Estimated delivery: 7 to 14 working days (guide only)

Please note:

• Customs duties and import taxes may apply

• These charges are the responsibility of the customer

Order Processing

• Orders are processed Monday to Friday (excluding public holidays)

• Prescription orders begin processing once all required details are received

We may contact you if:

• Prescription details need clarification

• Additional information is required

Tracking Your Order

Where available, tracking details will be provided once your order has been dispatched.

Delays

While we aim to meet all delivery estimates, delays can occasionally occur due to:

• High demand

• Courier delays

• Customs processing (international orders)

We will always keep you informed where possible.

Incorrect or Incomplete Information

Delays may occur if:

• Delivery details are incorrect

• Prescription information is incomplete or unclear

Please ensure all information is accurate when placing your order.

Missed Deliveries

If a delivery is missed:

• The courier may attempt redelivery

• You may be required to rearrange delivery directly with the courier

Our Promise

We take care in every stage of the process, from lens production to final inspection.

Your glasses are not mass-produced or rushed.

They are made, checked, and delivered with attention to detail, so they arrive ready to wear and perform exactly as they should.